What to do if you Encounter Flight Cancellations or Delays

While our hope is that you arrive at your study away destination without any challenges, we know at times these can occur for a variety of reasons.  Please note that NYU is unable to act as an intermediary between the traveler and airline, but it may be helpful to keep in mind the below tips should you encounter any flight cancellations or delays:

Contact Your Airline First

Number one tip: Whether it’s an airport delay or flight cancellation, contact your airline – immediately.  It is most beneficial to act quickly so that you are able to grab a seat on the next available flight if necessary.  Many passengers will be trying to rebook and options may become more limited the longer you wait.

If Your Flight is Canceled:

  • Multi-task communications: If your flight is canceled or delayed, immediately get in line for a gate agent; at the same time, call the airline (it may be quicker).
  • If you have a frequent flyer status with the airline that gives you access to a priority phone number, using this may expedite the service you receive.

Note: There are no federal requirements that require airlines to provide you with any hotel or meal vouchers due to events outside their control such as weather, but airline policies on this vary. When in doubt, ask. Some will provide you with certain amenities.

If Your Flight is Delayed:

  • Stay in touch with the airline: Follow the tips above; stay connected to your carrier
  • Don’t be late to the gate: Even if you’ve been told your flight is delayed, stay in the gate area. Delays can evaporate and windows of opportunity for take-off can be short; if you’re not present for boarding, you may be out of luck

Note: Always be at the gate at least 20 minutes before departure, minimum.

Ultimately, if you are in an area where you still have access to email or phone service, please contact the appropriate staff member(s) at NYU New York listed on your Arrival Cheat Sheet to forward your updated itinerary.  This is another reason why it is important to have a copy in your carry on.

Should your updated itinerary arrive outside of the provided transportation window, you will be responsible for getting to housing (but don’t worry – the Arrival Cheat Sheet has all the relevant details necessary to do so!).

The staff recognize these occurrences are beyond your control so will work with you to catch up if any material is missed.  On behalf of the entire NYU Global Programs team, we wish you safe travels!

Pre-Orientation Modules

Because we understand that many of you will be jetlagged upon arrival to New York and the last thing you want to sit through at orientation is a day of lectures, we instead offer five modules for you to complete prior to your arrival in New York. The modules will cover Health and Wellness, Exploring NYU, Academics, Money & Banking, and Exploring New York City. You have already received emails from the Student Health Center about your Health and Wellness module. The remaining four modules will be available through NYU Classes. Starting August 15 you will receive one email for each module over the course of two weeks with directions on accessing the material. Each module will take about 10-12 minutes to complete and you can do so at your own pace and at a time that is best for you.

At orientation we will be revisiting the content of the modules through an interactive session that asks you to teach one another about the topics, so be sure you come prepared! All students who complete all five modules will be entered into a raffle for a special prize.

Guidebook: Your Orientation Schedule

Next week you will receive a message sent to your NYU email address with detailed instructions about accessing NYU Guidebook, a scheduling app that will list mandatory and optional on-site orientation programs. Using the app you can create your orientation schedule and access maps that will show you program locations. If you do not have a smartphone you can always access the web version of NYU Guidebook. Remember to check your NYU email account regularly!

Auditions for NYU Steinhardt Ensembles Open to All

All currently matriculated NYU students and all other members of the University community are invited to audition for NYU Steinhardt Classical, Jazz, and Vocal Ensembles!

Sign up now to select the best audition time for you!

Visit our Ensembles page to learn everything you need to know, sign up for auditions, and reach out to ensemble contacts.

Auditions are mandatory for all classical instrumental performance majors.

We hope you can join us!

Reserve Your Airport Transportation

The Department of Public Safety, in partnership with SuperShuttle, provides shuttle services between NYU Residence Halls or Kimmel Center and LaGuardia and JFK International airports to NYU community members (students, faculty, and staff) for a flat rate of $20 to NYU and $18 returning to the airport.  The Service is available prior to and after major University breaks. Your airport ride is guaranteed to fit your scheduled flight and desired airport arrival time so long as the seat is purchased before the service period deadline (deadlines can be found below).  Click here to reserve space on a shuttle.  THE RESERVATION DEADLINE IS AUGUST 17, SO PLEASE SIGN UP ASAP!!!!

Order Your Bedding in Advance

NYU New York’s residence halls DO NOT provide bedding for students.  To help you to transition to New York for the fall, the Office of Residential Life and Housing Services will allow students to order bedding in advance from Residence Hall Linens and ship purchases to NYU for pick up upon arrival in New York.  Please note that if you elect to ship your linens in advance to your fall residence hall you must abide by the following:

  • You may ONLY order and ship bedding in advance from the company Residence Hall Linens.  You may not ship pre-purchased bedding from your home or from a different vendor.  The residence halls will ONLY accept packages in advance from Residence Hall Linens.
  • Please list your NYU Residence Hall as your shipping address.
  • You are responsible for purchasing your bedding with you own funds.  Residence Hall Linens only accepts the following credit cards: Visa, MasterCard, Amex, and Discover.
  • Residence Hall Linens only sells bedding in the size twin extra large.  This is the correct size for the beds in the NY residence halls with the exception of Clark Street, where beds are standard twins (75 inch).
  • When you arrive in New York, you will check in at your residence hall’s Resource Center.  While checking in you should ask the staff at the Center about your package if you elect to ship bedding from Residence Hall Linens.
  • You may purchase your bedding from Residence Hall Linens ONLY between July 27 and August 14.
  • NEW! For shipping: choose Ship to Campus.  For the field Room Number write “104” and for Campus Box write “19 Washington Square North.” We will internally distribute your bedding to your residence hall.

NOTE: Typically the residence halls will not allow students to ship items to the halls before arrival and check in.  This is an exception, and as such you should not send any personal items in advance to the residence halls for pick up upon arrival.  For further information see Mail and Package Services.

E-bills Received

NYU’s Office of the Bursar has now sent out electronic bills (e-bills) to all registered students for the fall semester.

Bills are due by August 8th! If you have not received an e-bill (remember, this is only sent to your NYU email account), you can still access your e-bill as follows:

  • Log into NYU Home (home.nyu.edu)
  • Click on the Academics tab, then click on Albert Login
  • Click on the “Student Center”
  • Click on the “View Bursar Account” link located under the Finances menu
  • This should link to the secure eSuite website

What Should I Be Doing Now? Recap of Deadlines

Although it is summer, there are still some items to complete leading up to your departure.  This is also a great time to catch up if need be.  Please take the time to review the below and take action where necessary.  Note that some items are now PAST DUE. For more information about each item, please click the links:

[Past Due] Register for courses (12-18 credits)

[By August 1] Submit your flight details into the Study Away Confirmation Portal AND NYU Traveler

[By August 8] Pay your e-bill

E-Bills Coming Soon & Setting Up Direct Deposit

The NYU Bursar will send bills via email on July 18.  Please keep an eye on your NYU email account for your NYU New York bill. You can also log directly into eSuite to view your billing statements.  These will be due in full by August 8.

Additionally, if you anticipate receiving any portion of your bill in the form of a refund, we recommend setting up direct deposit with NYU.  Instructions on how to do so can be found on the Bursar’s website here.

Note: you can make your parents an “authorized user” of your e-bill account, if payments are typically made by them. For instructions on how to set this up, please see here. Questions about the e-billing process? View the Contact Us page on the Bursar’s website to reach out.